Answers in seconds on WhatsApp, email and web chat
An AI agent that resolves routine customer requests across channels and hands complex cases to people with full context.
- Type
- Solution showcase
- Industry
- Customer service
- Deployment
- WhatsApp, email and web chat, linked to order and booking systems
- Services
- AI Agents, BPO Services
The challenge
Most customer messages are the same handful of questions: where is my order, can I change my booking, how do I return this. Customers expect an answer in minutes on whatever channel they chose, while support teams are stretched across time zones.
The solution
The Customer Support Agent is grounded in your help content and connected to your order and booking systems. It can check a status, change a booking or start a return within your policies, in the customer’s language. Anything outside those rules goes to a person, with a summary of the conversation, so customers never have to repeat themselves. It pairs naturally with Quibo’s BPO team for round-the-clock coverage.
What it includes
- One agent across WhatsApp, email and web chat
- Actions in order and booking systems, within policy
- Multilingual replies
- Handover to people with a conversation summary
- Quality scoring and content-gap reports
How it works
- 01
Understand
The agent identifies what the customer needs and which account or order it relates to.
- 02
Act
It checks status, changes bookings or starts returns through your systems, within policy.
- 03
Hand over
Complex or sensitive cases go to a person with a full summary.
- 04
Improve
Every conversation is scored, and gaps in help content are flagged to your team.
Design targets
This is a solution showcase: a system Quibo designs and builds for this kind of problem. Figures are the design targets we build and test against, not results from a named client. Targets for your business are agreed and measured during the proof stage.
Services used
Want a system like this?
Tell us about the process or the cameras you have. We will tell you honestly what is achievable, and propose a short proof stage on your own data.
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